• What types of businesses would benefit from DEAR Academy?

    DEAR Academy is a great option for smaller businesses who are implementing DEAR on their own, or for those users who learn differently and require far more depth and structure from their learning material.

    With a curriculum as deep and involved as we've designed, certification via the DEAR Academy goes over and above what is typically on offer in the industry.

  • Can I get more hands-on assistance with my DEAR implementation?

    If your business has a more complex implementation or support requirement, we recommend working with one of our expert DEAR Partners.

  • What learning resources are available to me for free?

    DEAR Systems values education and support highly, and provides our Support, Knowledge Base and Tutorial Video Library free of charge to everyone.

  • How long can I access my course or bundle for?

    If you purchase an individual course, you’ll have 12 months of access from the date of purchase. If you purchase one of our Bundles, you will have access to the courses it contains without any time restriction, subject to our standard terms.

  • Can I upgrade my single course purchase to a Bundle?

    If you have purchased a single course and would like to upgrade to a bundle, please contact us.

    We’ll need to know
    - The email address you registered with
    - The course you would like to change
    - Which bundle you would like to purchase instead

    From there, we’ll issue you with a single-use coupon code that will deduct the value of your original course purchase price from the price of the bundle to which you wish to upgrade.

  • Is multi-seat pricing available for DEAR Academy?

    Yes! If you have five or more staff members inside of a single business who require certification, you are eligible for multi-seat pricing.
    - 5 to 14 seats: 10% off
    - 15 or more seats: POA

    Please contact us for more information.

  • If I preorder a course, when will my access period begin?

    If you preorder an individual course, your 12 months access will begin from the date the course content becomes available, not the date you preordered.

    Example: Jane preorders our Fundamentals course on May 30, but the course content becomes available on June 30. Jane’s 12 months access will begin from June 30.

  • When will more courses be released?

    As you can see from our full curriculum, there’s a LOT to get through. As such, we decided to stagger the release of other courses throughout 2021 to give our students some time to get through the foundation courses first.

    We’ll prioritise the release order based on two factors:
    - The number of businesses using a particular module in DEAR
    - Your feedback. If you’d like to request that a particular course be prioritised, please let us know.

  • What currency does DEAR Academy bill in?

    DEAR Academy only bills in USD.